Empowering Mature Regional Australians Through Remote Work

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we operate, particularly the Dja Dja Wurrung, Taungurung, and Wurundjeri Peoples of the Kulin Nation, and pay our respects to their Elders past, present and emerging.

We acknowledge that sovereignty was never ceded and that this land always was and always will be Aboriginal land. We are committed to fostering an inclusive workplace that celebrates the rich history and continuing cultural practices of First Nations peoples.

Overcoming Ageism in Regional Australia

Our purpose is to overcome Ageism in employment of over 50’s in Regional Australia.

We believe that much of this Ageism is tied to the belief that Over 50s struggle in an IT enabled environment.

Our beneficiaries are unemployed over 50s in Regional Australia. In the future, we intend to extend this criteria to include those disadvantaged by their cultural background, long term unemployment status, or gender.

By providing these services we aim to increase self respect and improve the mental health outcomes for disadvantaged Regional Australians.

Our Vision

To create jobs for Over 50’s in Regional Australia.

Our Mission

To create a Work From Home Contact Centre employing Over 50s in Regional Australia.

Trusted by our clients

"I choose to use the Virtual Contact Centre for my first point of call for my answering service, the tech support for my platform launching in April 2025 and for establishing the correct contacts in local government as having a mature voice with living experience speaking with people about end of life planning, deathcare and bereavement services is essential. As a budding social enterprise, Critical Info supports the vision Paul has for his business by providing employment opportunities for older Australians in regional areas. More organisations should follow the example Paul is setting."
Catherine Ashton
Founder of Critical Info

Australian Regional Employment Statistics

We believe that much of this Ageism is tied to the belief that Over 50s struggle in an IT enabled environment. Our initiatives are making a real difference in regional employment, with a focus on creating sustainable opportunities for mature-aged professionals.

National Unemployment

0 %

Regional Unemployment

0 %
User-Friendly Tech

Empowering Over 50s with Technology

Our virtual contact center leverages cutting-edge technology designed to be intuitive and accessible for individuals over 50. We provide comprehensive IT support and training, ensuring our team can confidently navigate and excel in a digital work environment.

Empower Your Business Communications Today

Discover how our experienced agents can enhance your customer service experience. At Virtual Contact Centre, we provide dedicated support with a focus on inclusivity and expertise. Join us in creating a more diverse workforce while benefiting your business.

1. Outbound Surveys

2. Inbound Omni-Channel 1st contact

3. ReDirect - Call forwarding, without the costs