Contact Centre Solutions

Empowering organizations with quality customer service while creating meaningful employment opportunities for mature regional Australians.

Why Choose Virtual Contact Centre?

Our services are designed to provide exceptional customer support, sales, and technical assistance. We tailor our solutions to meet the unique needs of our clients, ensuring seamless integration and satisfaction.

Lived Experience

VirtualCC helps organisations connect with clients who want to talk to an Australian based support centre that employs mature aged regional Australians with relatable lived experiences.

Overcome Ageism

VirtualCC helps overcome Ageism by employing and training mature aged unemployed regional Australians as work from home contact centre agents, giving them a chance to reestablish or create a new career and increasing their self-respect and improving the mental health outcomes for disadvantaged Regional Australians.

Certified Social Enterprise

VirtualCC helps organisations that need to fulfill social procurement imperatives by supplying the only outsourced contact centre certified by Social Traders.

Inbound Omni-Channel Support

Multi-channel customer support services delivered by empathetic and experienced professionals who understand your customers’ needs.

Outbound Surveys

Multi-channel customer support services delivered by empathetic and experienced professionals who understand your customers’ needs.

Regional Employment Solutions

Multi-channel customer support services delivered by empathetic and experienced professionals who understand your customers’ needs.

Elevate Your Brand with Us

Unlock the full potential of your brand by partnering with us. Contact us today to learn how our services can benefit your organization while supporting regional employment.

Zero Call Forwarding Costs

No additional charges for forwarding calls –
just one simple monthly fee